FAQ’s
What Should You Expect?
What area do you service?
We service the Twin Cities metro area and the surrounding suburbs.
How do I begin service?
You can contact us by email, phone, or text to setup a time to get a free quote for your first cleanup and help to determine what service plan is best for you.
How do I pay for the service?
Payment is due when your service is completed. We will invoice you at that time. We accept credit card, debit card, Venmo, and Cash app
Do you service all year round?
Yes, we service all year round. Some customers prefer to discontinue service for the winter. However, there will be an extra service charge for the first cleanup in the spring.
How often do you come out?
How often we come out is determined by you. Once a week, twice a week, every other week, or one time only are the available options.
Is there an extra charge for the first time?
First cleanup price will vary depending on the time of the last thorough cleanup and the amount of dog waste in your yard.
Is it possible to get a one time service only?
Yes, we provide a one time service only. Once you have had a one time service you may change your mind and want more.
Can you work with our dog in the yard?
Yes, if your dog is friendly. If you have a dog that is protective of you and your property then we ask that the dog is not in your yard on your service day for the protection of both your dog and our service provider.
Do you Guarantee work?
We sure do! If you’re unhappy with anything, just notify our office. You either won’t be billed for the services, or you’ll receive your next service for FREE.
Do you offer flexible scheduling?
Yes. Our poop scooping and dog walking services are built around your schedule. We offer weekly, bi-weekly, or monthly options and can also clean decks, patios, and dog runs.
Do you do commercial Properties?
Indeed, we do. From apartment communities to dog parks, we can customize a clean-up solution to meet the needs of large, busy outdoor spaces.
Can you scoop at parties?
For sure. We want you to have fun and invite all the dogs you like. Our professional staff members can handle parties large or small as well as corporate gatherings, charity events, and anything in between. So relax and enjoy your day outdoors.
What Happens if there's bad weather?
When severe weather conditions arise, anyone with a service in place will either receive a phone call or an email from Poop Magicians, so keep your phone nearby and frequently check your inboxes. If you have any questions or concerns about the status of your service, you can always call Poop Magicians for verification.
How do weather delayed services get rescheduled?
In many cases, Poop Magicians technicians will work to make sure your service is rescheduled for later in the same week. If this is the case, you will receive an email with a different date for your typical week of service. However, if weather conditions continue to be a problem and delay service, your service will resume the following week as scheduled.
Do i need to be home when you arrive?
We do not require anyone to be home, as long as we have access to the mine-field. However, we love meeting our clients – including the fur babies!
Can you call before you arrive?
We are more than happy to call you when we’re on our way! Just let us know if you would like a call ahead and we will notate that on your account.
Do you deodorize or sanitize yards?
Yes, we can apply a product that neutralizes odors from dog waste, urine, and vomit. Have artificial turf? This works on that too! Our goal is to take the stink out of pet ownership.
What if i need to skip a service day?
Just text to skip your service.
I keep my gate locked, how will you access the lawn?
We can keep the combination of your lock on file in order to be sure your Scooper can always access the yard. Use a lock with a key? We provide free combination locks so you don’t have to worry about a key being misplaced or lost. If you would like one, just contact us.
It’s getting late, are you still coming?
We work during daylight hours. During certain times of the year As long as there is light for us to see we are scooping in our clients lawns. If there is ever a delay we will notify you via email and your visit will be rescheduled for the following day.
Will i have the same tech?
To build a relationship with you and your pup(s) a technician is assigned to your account. Don’t be surprised if you see a new face though, it just means your tech called in reinforcements!
Do you need external access to my backyard?
Yes, we must have access to your backyard from an external entry point such as a gate. For that reason, we are unable to scoop areas such as apartment balconies, or homes where backyards are only accessible by entering through the home.
What do you do with the dog poop after you pick it up?
We throw it in your trash can or leave it where you advise.
